Refund Policy

1The promise

Fourteen days, no argument. If you are not happy with your report, write to us within 14 days of buying it and we will refund you in full. You do not have to justify it, and you can keep the reading.

We would rather refund you than have an unhappy reader, and we would much rather refund you than have you raise a chargeback.

2If something actually went wrong

These are on us, and there is no time limit on them:

• The report never generated. If our writer failed after you paid, the page tells you so. Reply to your receipt and we will deliver it or refund you — your choice.
• The email never arrived. Check spam first, then write to us and we will resend it.
• You were charged twice. Tell us and we will return the duplicate.

3How to ask

Reply to the receipt email you received at the time of purchase, or write to support@yourdomain with the email address you bought with. That is all we need to find the order — we have no accounts, so the email address is the only handle there is.

We reply within 2 business days. Once a refund is approved it is issued to your original payment method; how long it takes to appear is up to your bank, usually 5–10 business days.

4Who actually issues it

Lemon Squeezy is the merchant of record for every purchase — it is the seller on your receipt and your card statement, and it processes the refund. You may contact either of us; the money comes back the same way.

5If you are in the EU, EEA or the UK

Consumer law gives you a 14-day right to withdraw from a distance contract. For digital content delivered immediately, that right normally ends once delivery begins with your express consent — which is what you give when you ask for the report to be unlocked straight away.

We do not rely on that. The 14-day promise in section 1 is offered voluntarily and applies whether or not the statutory right has lapsed. Nothing here reduces your rights under the mandatory consumer law of the country where you live.

6What we will not refund

We think this should be short, so it is:

• Requests made more than 14 days after purchase, unless section 2 applies.
• Repeated purchase-and-refund cycles by the same person. We will refund the first one and decline to sell again.

We do not refuse a refund because you read the whole report, because you disagreed with it, or because you changed your mind for no reason. Those are all fine.

7A note on what you are buying

CELESTIA is for entertainment and self-reflection. The astronomy is computed, but the interpretation is not a prediction and is not professional advice — see the Terms. Disagreeing with an interpretation is a perfectly good reason to ask for your money back under section 1.

8Chargebacks

Please write to us first. A chargeback costs us a fee on top of the refund and takes months to resolve for you. We have never refused a refund request in the window, and we do not intend to start.